Quality PolicyPompa Teknolojileri, Çözümleri ve Sistemleri

SEMPA has an Integrated Management System that follows product standards with ISO 9001 Quality Management System in production. Additionally, it holds ISO 10002 Customer Satisfaction Management System, ISO 14001 Environmental Management System, ISO 45001 Occupational Health and Safety Management System

Quality Management System

To manufacture centrifugal pumps in line with customer-requested quality standards and delivery timelines, to be a leader in Turkey and the EU in producing centrifugal pumps with dimensional variations,
To comply with existing legal regulations and customer requirements during manufacturing,
To provide the necessary infrastructure and resources for innovative product development,
To establish the required equipment and personnel support to maintain industry leadership,
To enhance the satisfaction of all stakeholders,
To be a workplace focused on quality production, healthy employees, a safe working environment, and environmental friendliness,

Occupational Health and Safety

To assign responsibilities to managers for the health and safety of their subordinates.
To make workplace safety a prerequisite for working.
To identify, assess, and mitigate the risks of occupational accidents and illnesses.
To comply with international and national regulations.
To measure and report key performance indicators related to health and safety.
To analyze incidents and accidents for necessary adjustments.
To enhance employees' awareness, skills, and competencies in occupational health and safety.

Environmental Management System

To fulfill the requirements of relevant environmental regulations.
To work towards establishing an environmental management system.
To minimize waste and pollution, and prevent environmental harm.
To identify and mitigate environmental emergency risks.

Customer Satisfaction Management System

Establishing more profitable and long-term relationships with customers and ensuring their development.
Providing solutions to prevent the recurrence of complaints.
Enhancing employees' awareness and attention to customer complaints.
Teaching employees how to proceed based on feedback from customers and improving their awareness and attention.