Quality PolicyPompa Teknolojileri, Çözümleri ve Sistemleri

SEMPA has an Integrated Management System that follows product standards with ISO 9001 Quality Management System in production. Additionally, it holds ISO 10002 Customer Satisfaction Management System, ISO 14001 Environmental Management System, ISO 45001 Occupational Health and Safety Management System

Quality Management System

To be a reliable and sought-after company in all processes, adopting an approach that fully meets customer needs and expectations,
To closely follow and implement technological developments in order to reduce costs and increase market share and profitability,
To continuously improve the quality management system within the framework of quality systems by emphasizing teamwork, enabling all employees to become more competent individuals who can utilize their abilities at the highest level,
To establish awareness of quality, environment, and occupational health and safety among all employees,
To maintain strong cooperation based on commercial relationships with customers and suppliers,
To produce the most appropriate, most accurate, and most economical solutions in the fastest way possible and to prevent potential nonconformities,
To complete every order undertaken in a timely manner, using the highest level of technical methods and in accordance with the required quality standards,
To comply with nuclear safety requirements and ensure that other priorities do not compromise nuclear safety,
To be an exemplary organization that commits to fulfilling all applicable requirements with respect for the society and the environment in which we operate, has adopted this as its QUALITY POLICY.

Chairman of the Board
Seyit Mehmet Ferahkaya

Occupational Health and Safety

To assign responsibilities to managers for the health and safety of their subordinates.
To make workplace safety a prerequisite for working.
To identify, assess, and mitigate the risks of occupational accidents and illnesses.
To comply with international and national regulations.
To measure and report key performance indicators related to health and safety.
To analyze incidents and accidents for necessary adjustments.
To enhance employees' awareness, skills, and competencies in occupational health and safety.

Environmental Management System

To fulfill the requirements of relevant environmental regulations.
To work towards establishing an environmental management system.
To minimize waste and pollution, and prevent environmental harm.
To identify and mitigate environmental emergency risks.

Customer Satisfaction Management System

Establishing more profitable and long-term relationships with customers and ensuring their development.
Providing solutions to prevent the recurrence of complaints.
Enhancing employees' awareness and attention to customer complaints.
Teaching employees how to proceed based on feedback from customers and improving their awareness and attention.